Introduction:
With the use of telehealth, also known as telemedicine, your doctor may treat you without having to see you in person. The majority of telehealth activities take place online using a computer, tablet, or smartphone with internet connectivity. The app must be simple to use because it will be used by both technologically knowledgeable and non-technical users. After assessing other telehealth applications, like MDLive, Proactive for Her, I had a vision for how our app should look and what functions to include.
Problem Statement:
"How can we make our telemedicine application stand out from the competition by employing a user-centered interface design and adding both standard and special features?"
Project Methodology
Discovering the functions that needed utmost attention:
Background Research
Reviewed case studies of telehealth applications
Downloaded and tested telehealth applications on the Apple App Store/Google Play Store
Researched common functions for telehealth websites and applications
Narrowing Down the Functions
Individually created “possible functions” list
Team collaboration to determine final list
Ideation session for tasks and subtasks under each main function on Miro
Created multiple drafts of HTA diagrams
Hierarchical Task Analysis (HTA)
Application Design Brainstorming & Prototyping
Preliminary Design Work and Brainstorming
Each team member reviewed UI/UX of telehealth applications
Interviewed 4 users about the UI/UX of MDLive telehealth application
Researched telehealth application desires from users
Ideation session on features to include and the overall look and feel of the app
Prototyping Methods
Each team member selected a function to create low fidelity hand sketches
Reviewed sketches as a team and determined final design
High fidelity wireframes were created in Figma and prototyped in order to produce a clickable prototype of the app
Medium-fidelity Prototypes
Usability Evaluations
Evaluation Approach
Quantitative Analysis (8 participants)
Retrospective Think Aloud (8 participants)
SUS Analysis of Survey Response (8 participants)
Methods and Metrics
Test existing MDLive app and prototype in random sequence (avoid bias)
Measure task completion time (sec), task success (pass/fail), and number of errors
SUS usability scale
Participants
Participants ranging in different age groups and genders
Age range of 25-62 years of age
4:4 male to female ratio
Recruited through friends, family, and classmates
Performed usability test with 8 participants
References
Karimi, M., Lee, E. C., Couture, S. J., Gonzales, A., Grigorescu, V., Smith, S. R., Lew, N. D., & Sommers, B. D. (2022, February 1). National Survey Trends in Telehealth Use in 2021. Retrieved November 21, 2022, from https://aspe.hhs.gov/sites/default/files/documents/4e1853c0b4885112b2994680a58af9ed/telehealth-hps-ib.pdf
Shah, R. (2020, December 3). 10 Must Have Healthcare Software Features in Your Telemedicine App. Osplabs. Retrieved December 4, 2022, from https://www.osplabs.com/insights/10-must-have-features-in-your-telemedicine-app/
Teladoc Health. (2020, January 23). 5 things to look for when choosing a telehealth platform in 2020. InTouch Health. Retrieved December 4, 2022, from https://intouchhealth.com/5-things-to-look-for-when-choosing-a-telehealth-platform-in-2020/
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